Member Experience

Simple when you need it

A dependable, easy experience built around a working family's day.

When a member is eligible, using the benefit should feel simple. The member confirms access, requests an approved service, and receives cared-for items when they need them. Available services and allowances depend on the sponsoring program.

How It Works

Three simple steps

From confirming access to receiving your items, the experience is designed to be straightforward and dependable.

1

Confirm access

Sign in or contact support to confirm your eligibility and see which services and allowances are available under your program.

2

Request service

Choose an approved service and request it when you need it — in times of need or everyday life.

3

Receive your items

Your items are professionally cared for and ready when you need them, according to your program.

Services

Care for the things you rely on

Approved services are designed around everyday needs — with professional care where your program includes it.

Core service

Everyday laundry care

Reliable, consistent care for the everyday items your household relies on — ready when you need them.

Where included

Professional dry cleaning

Careful handling for the garments that need it, where included in your program.

Where included

Professional shoe care

Refreshing and protecting your footwear, where included in your program.

Where included

Special support for emergencies

Approved assistance during qualifying disruptions or emergencies, where included in your program.

Available services, service limits, turnaround times, geographic coverage, and member costs vary by program.

A Look Inside

What the member experience looks like

A non-transactional preview of the member journey — no personal details are collected here.

Step 1 · Confirm access

Your program, your services

Once you're signed in, you'll see the services and allowances available under your sponsoring program — nothing more, nothing less.

Step 2 · Request service

Choose and arrange

Pick an approved service and request it when you need it — all within the secure member environment.

Step 3 · Receive your items

Cared for and returned

Your items are professionally cared for and ready when you need them, according to your program.

Member access

Eligible members access a separate, secure environment to confirm eligibility, review available services, and arrange service — not a public demonstration form. No personal or household details are collected on this site.

Learn how to get started